fa999c Privacy Policy
Your personal information is completely safe with us. Read this document to learn in detail how fa999c collects, uses, and protects your information.
fa999c is a trusted online casino and betting platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains what information we collect, why we collect it, how we use it, and how we keep it secure when you use fa999c's website and services. By reading this policy, you will gain a full understanding of your rights over your information.
By continuing to use fa999c's services, you are agreeing to the terms of this Privacy Policy. If you disagree with any part of this policy, please contact us or stop using our services.
What Information We Collect
fa999c collects various types of information to provide you with our services. This information falls into two main categories:
a) Information You Provide Directly:
- Full name, date of birth, and nationality
- Email address and mobile number
- Payment-related information (bKash, Nagad, Rocket, Upay account numbers)
- Documents required for identity verification (copy of national ID card or passport)
- Any information you share through support chat
b) Automatically Collected Information:
- IP address, device type, and operating system
- Browser information and session data
- Your activity on the site, such as which pages you visited and how long you stayed
- Data collected through cookies and similar tracking technologies
- Financial transaction history and gaming activity records
We do not intend to collect information from anyone under 18 years of age (the minimum age on our platform is 21). If we become aware that information from a minor has been collected, it will be deleted immediately.
Purpose of Using Your Information
fa999c uses your information only for specific, legitimate, and transparent purposes. We process your information for the following reasons:
- Account Management: Creating, verifying, and maintaining your fa999c account.
- Service Delivery: Running gaming, betting, and casino services smoothly.
- Financial Transaction Processing: Completing all payments, including deposits and withdrawals, securely.
- Identity Verification: Completing the KYC (Know Your Customer) process and preventing fraud.
- Support Services: Providing 24/7 assistance for any issues you encounter.
- Promotional Communications: Informing you about bonuses, offers, and updates (subject to your consent).
- Legal Compliance: Adhering to applicable laws and regulations.
- Platform Improvement: Analyzing user experience to enhance the quality of our services.
- Responsible Gaming: Identifying the risk of problem gaming behavior and providing the necessary support.
Information Sharing and Third Parties
fa999c never sells your personal information. However, in certain circumstances we may share information with trusted third parties:
- Payment Processors: Mobile financial service providers such as bKash, Nagad, Rocket, and Upay will receive the minimum necessary information to complete transactions.
- Game Providers: Providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming may access limited information to operate games.
- Technology Service Providers: Providers of hosting, cybersecurity, and analytics services — only the information necessary for their work.
- Legal Requirements: In response to a court order, legal process, or a lawful request from a law enforcement agency.
- Fraud Prevention: With relevant agencies to prevent fraud and unauthorized financial transactions.
All of our third-party partners are bound by strict confidentiality agreements. They may not use your information beyond the stated purpose.
Data Security Methods
fa999c has adopted industry-standard technical and organizational measures to ensure the security of your information:
- SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Secure Servers: Your data is stored in highly secured data centers.
- Access Controls: Only authorized personnel can access specific information.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
- Two-Factor Authentication: An additional security layer for accessing your account.
- Firewall and Anti-Fraud Systems: To prevent unauthorized access and fraud.
However, no method of data transmission over the internet or electronic storage is 100% secure. Even though we take the highest security measures, we cannot guarantee absolute security. We therefore ask you to keep your password secure and to log in only from authorized devices.
Data Retention Period
fa999c retains your personal information only for as long as it is necessary or legally required:
- Active Account: All relevant information is retained for as long as your account remains active.
- Financial Transaction Records: Retained for a specified period in accordance with applicable law.
- After Account Closure: Information required to meet legal obligations is kept for the designated period, then securely deleted.
- Marketing Communications: If you opt out, the relevant information is deleted immediately.
When information is no longer needed, we destroy it securely or anonymize it in a way that prevents you from being identified.
Cookie Policy
Cookies and similar tracking technologies are used on the fa999c website. Cookies are small text files stored in your browser.
Types of cookies we use:
- Essential Cookies: Essential for the website to function correctly — these cannot be disabled.
- Performance Cookies: To monitor and improve site performance.
- Functionality Cookies: To remember your preferences and settings.
- Analytics Cookies: To understand user behavior and improve our services.
You can disable cookies through your browser settings. Please note that doing so may limit some features of the site.
International Data Transfers
fa999c operates an international platform. Your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that:
- Appropriate safeguards are in place for data transfers.
- Partners in third countries maintain a standard of protection equivalent to this policy.
- The necessary agreements and legal protections for data security are in place.
Your Rights
As a fa999c user, you have the following rights over your personal information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to temporarily halt processing of your information in certain circumstances.
- Right to Portability: The right to receive your information in a structured, machine-readable format.
- Right to Object: The right to object to certain types of information processing.
- Right to Withdraw Consent: The right to withdraw your consent at any time.
To exercise any of these rights, please contact us through the contact details provided below. We will endeavor to respond to your request within 30 days. In some cases, it may not be possible to fulfill certain requests for legal or regulatory reasons.
Privacy of Children and Minors
fa999c's services are for people aged 21 and over only. We do not knowingly collect information from minors. Our registration process includes an age verification step.
If a parent or legal guardian believes that their minor child's information has been collected by mistake, please contact us immediately. We will promptly arrange to delete the relevant information.
Responsible Gaming and Use of Information
fa999c places the highest importance on responsible gaming. By analyzing your gaming information, we identify problematic gaming behavior and provide the necessary support. Information collected for this purpose is used solely for your protection.
You can set limits on your own account or take a temporary break if you wish. To learn more about responsible gaming, visit our Responsible Gaming page.
Changes to the Policy
fa999c reserves the right to change or update this Privacy Policy as needed. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Endeavor to notify registered users by email.
- Post a notice on the website if necessary.
Continuing to use our services after the updated policy is published means you have accepted the terms of the new policy. We therefore recommend visiting this page regularly.
Links to Other Websites
The fa999c website may occasionally contain references to third-party websites. These external sites are outside our control and have their own privacy policies. fa999c is not responsible for the practices or policies of third-party websites. We recommend reading their privacy policies before visiting any external site.
Contact Us
Privacy Inquiries
If you have any questions or concerns about your information, or wish to exercise your rights under this policy, please contact us. Our team will process your request with the highest priority.
Related Policies and Information
Visit the links below to learn about fa999c's other policies and terms: